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Cleaning Services Management

starting date

15 Sep 2019

Ending date

14 Sep 2020

Project Category

Cleaning services

A complete End-to-End Cleaning Services Management System

The main aim of the projec was to streamline the company current operation by reviewing and redesigning its current business operation and processes, and to design and customize an effective, efficiency, centralized and integrated solution to automate and streamline all its processes. It included the entire order processing and service fulfillment requirements as well as to establish a strong foundation to support its customers and continuous growth.

The entire solution include the following sub-systems :

(a) BackOffice Operation Management System (BOM) - A complete backoffice system that supports all main backoffice operations. This make up the main backbone to support all HQ administration and operational challenges.

(b) Mobile Staff System (MSS) - A comprehensive Staff Self-Service System which streamline most of the communications, coordination and collaboration needed to ensure that Jobs assigned can be conducted in a timely and accurate manner. Hence, minimizing operational requirements and enhance Customer service and overall operational morale of the frontline team. The MSS will be integrated with the BackOffice Operation Management System. The features will

(c) Customer Service Management System (CSMS) - A mobile web application that helps to streamline the way businesses is done with the Customers. Customers are able to raise Job Requests more easily and manage and track the status of all Jobs and ensure all requests are fulfilled with highest level of satisfaction.

(d) Partners Management System (PMS) - A complete system that linkup and streamline the operation with the 3rd Party Service Provider. This enables business scalability through offerring of more products and services with partners.

BackOffice Operation Management (BOM)

  • Customer Account Management
  • Corporate Account Management
  • Partner Account Master
  • Product/Service Management
  • Promotional Management
  • Employee Management
  • Leave Management
  • Generate Quotation
  • Order Management
  • Recurring Quotation Management
  • Capacity Planning
  • Job Order Management
  • Jobs Scheduling and Assignment
  • Live Jobs Monitoring
  • Jobs Service Reporting
  • Stock Management
  • Time Management
  • Invoice and Receipt Management
  • Online Payment and Billing Gateway
  • Refund Management
  • Procurement Management
  • Customer Feedback
  • Claim Reimbursement
  • Financial Accounting
  • Payroll Processing

Mobile Staff System (MSS)

  • Staff Account Management
  • Job Acceptance
  • Special Instructions for Job
  • Job Service Reporting
  • Job Extensiion Management
  • Job Payment Management
  • Spares and Material Handling
  • Leave Application
  • Availability Management
  • Claim Submission
  • Staff Feedback
  • Job Completed Transaction History
  • Online Payroll Report

Customer Service Management System (CSMS)

  • Online Registration
  • Secured Login
  • Facial Recognition
  • Profile Management
  • Real-time Booking
  • Live Job Order Monitoring
  • Remote Unlocking or AutoLock
  • Change Request Management
  • Review Quotation
  • Request for Refund
  • Transaction History and Invoices
  • Real-time Notification and Reminders
  • Secured Payment
  • Top-Up Management
  • Customer Feedback

Partners Management System (PMS)

  • Secured Login
  • Product/Service Management
  • Crew Management
  • Capacity Planning
  • Booking Order Review
  • Job and Crew Assignment
  • Job Service Reporting
  • Job Completion Reporting

Benefits of the solution :

(1) Streamline entire flow and operation

(2)Streamline Customers Job Requirement information collection and updating

(3)Streamline Job preparation and order capturing from various channel

(4)Better tracking of all Job Orders and Fulfillment

(5)Simplified maintenance of inventory management

(6)Enhanced customer services

(7)Reduce manpower requirement

(8)Leverage on mobile device to minimize paper transfer and documentation

(9)Streamline the creation of Reports to enhance better decision making

(10)Seamless integration across all business entities