Feedback Management System FMS

The Feedback Management System allows service-based industries such as Travel and Hospitality to monitor and track their customer feedback and complaints so as to respond promptly and ensure excellent customer service. As a company begins to understand its customers, feedback and suggestions become of utmost importance as they make up one of the most direct and accurate form of brand perception. Thus, it is vital to manage feedback well so as to be always listening to the customer

Key Features:

  • Auto acknowledgement upon feedback submission
  • Able to track historical correspondences of each case, to prevent duplication of replies
  • Able to route specific feedback to external agencies and departments
  • Access to reminder list of all outstanding cases, so as to not leave out any case

Benefits:

  • Ensure that customers are always attended to
  • Satisfy customers with excellent customer service
  • Increase customer retention

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